Energex
Energex distributes across south-east Queensland. It sits under Energy Queensland with Ergon Energy Network, and the two share a connection manual and run the same Electrical Partners Portal — but each network runs its own copy, and their application forms are not interchangeable, which is the distinction that catches people.
What they assess
- The installer's portal is a credential check
- A retailer or installer applying for the customer lodges through the Electrical Partners Portal, and registering for it takes a current Queensland electrical contractor licence number or an accredited solar installer number. Customers can also apply themselves through a separate customer portal.
- Three form types, and only one is right
- The portal carries enquiries, connects and electrical work requests. A solar install that creates or changes a distributed energy record is a connect; the other two will not do the job.
- Approval before installation, exporting or not
- Every distributed energy system needs approval before it goes in, including systems configured never to export.
Where it snags
Energex and Ergon run the same portal under the same name, with the same form types, each on its own site — and an application form for one network is not interchangeable with the other. An application lodged with the wrong distributor is not considered and a new one is needed — so settle which network the NMI belongs to before logging in, not after. Energex — connection essentials
Picking the wrong form type costs a resubmission. An electrical work request is not a connect, and a solar job that creates or changes a distributed energy record needs the connect — the network's own portal guidance exists to stop contractors having to resubmit. Energex — portal user guides and tips
In south-east Queensland a change to an existing solar system, such as a new inverter or a different panel count, needs a connect but no electrical work request. A first-time install always needs both, because the work request is what sends a metering provider to site. Energex — portal user guides and tips
A regulated clock runs on the distributor to advise whether an application qualifies as a basic connection service. Knowing the obligation exists is the useful part — it makes a stalled application something to chase with a reference rather than something to wait out. Energex — connection essentials
Go straight to
Confirm the distributor from the bill, NMI record or connection approval before relying on this page. Embedded networks, remote grids and private networks may use a different authority. The connection offer and the site-specific approval override anything general, here or on the distributor’s own site. Reviewed 2026-09-28.
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