Diagnose playbook

Solar Monitoring Offline or Not Updating

Separate a monitoring or communications outage from a generation fault and package the evidence needed for support.

Sources listedReviewed July 2026Our methodology

Safety boundaryRead first

Stay with app, router and accessible display observations. Do not open communications gateways, inverters or switchboards.

Safety boundary

Stay with app, router and accessible display observations. Do not open communications gateways, inverters or switchboards.

For Owners and licensed solar workers

Field runner

Confirm the data gapWork one stage at a time

Stage 1 of 30/9 checked

Confirm the data gap

Next checkCheck the last successful timestamp and whether the inverter display still shows production.Compare the app with the retailer meter only as separate evidence; they measure different things.Record whether one device or the whole site is missing.

Evidence handoff

Keep the evidence with the job

These device-local checks are working state, not evidence. Save actual readings, observations and the outcome in a job record.

Start job record

View the complete procedure

Confirm the data gap

Check the last successful timestamp and whether the inverter display still shows production.
Compare the app with the retailer meter only as separate evidence; they measure different things.
Record whether one device or the whole site is missing.

Check ordinary connectivity

Confirm the site internet is working and note any router, password or network change.
Use only the manufacturer-documented owner reconnection process.
Do not factory-reset equipment or change installer settings.

Escalate with evidence

Provide timestamps, screenshots, model and gateway status to the installer or manufacturer.
State clearly whether generation appears normal while monitoring is stale.
Save the resolution in the job record.

Source ledger2 sources

Continue on the bench

Fault-code finder Inverter not producing

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