Troubleshooting Playbooks
Start with the symptom, preserve the evidence and know where the safe boundary sits. Practical sequences for the field and the handover.
Symptom-led triage, from first observation to a fault record an installer can act on.
CommissionWhat should leave the site as evidence when a system goes live.
MaintainTelling normal drift apart from a real performance problem.
BatteriesCharging, discharge and backup faults specific to storage.
GridExport limits, voltage and network-side issues.
Diagnose
Inverter Not Producing Power
A safe, ordered triage for a system showing zero generation, from site conditions and monitoring through to the fault record an installer needs.
Open playbookDiagnoseSolar Monitoring Offline or Not Updating
Separate a monitoring or communications outage from a generation fault and package the evidence needed for support.
Open playbookDiagnoseInverter Intermittently Restarting
Build a timestamped pattern for repeated restarts without masking protection events or guessing at the cause.
Open playbookDiagnoseSolar Insulation or Earth-Leakage Alarm
Treat insulation and leakage warnings as safety events, record the conditions and hand over a useful evidence pack.
Open playbookDiagnoseSolar Circuit Repeatedly Tripping
Capture when a protective device operates and escalate without repeatedly resetting a potentially unsafe circuit.
Open playbookCommission
Solar Commissioning Handover Checklist
A practical record of the information, access and evidence that should leave the site with the customer and installer team.
Open playbookCommissionExport Control or Meter Commissioning Check
A field record for systems that export unexpectedly, remain capped or show implausible power-flow direction.
Open playbookMaintain
Solar System Producing Less Than Expected
Separate normal variation from a real performance issue using like-for-like periods, monitoring evidence and a structured site handover.
Open playbookMaintainPost-Storm Solar System Check
A safe ground-level check after hail, wind, lightning, flooding or debris impact, with clear stop conditions.
Open playbookBatteries
Home Battery Not Charging
Work through operating mode, reserve settings, solar availability, communications and fault evidence before escalating a battery issue.
Open playbookBatteriesHome Battery Not Discharging
Check reserve, schedules, operating mode, site demand and communications before escalating a battery that remains idle.
Open playbookBatteriesBattery Backup Did Not Operate
Record the outage, essential-load behaviour and battery state needed to assess a backup event.
Open playbook