Deye Inverter Fault Codes
Deye SG04LP3-AU fault-table guidance, with deployed-firmware F08/F35 residues labelled and left without unsupported remedies.
23 of 23 codes
About this fault librarySources · scope
The reviewed remedies in this library apply only where the official SUN-(5–12)K-SG04LP3-AU fault table carries the same F-code. Deye F-numbers are not stable across firmware, regional variants or rebadged hardware. F08 and F35 are retained only as deployed-firmware search aids because neither code appears in the reviewed Deye AU table; their remedies therefore remain blank even though secondary and community reports describe them. Sunsynk material is rebadge evidence, not primary Deye evidence. Confirm the exact model, region and firmware before acting. Safety note: owners should stop at recording visible app or display information. Isolation, configuration, testing, opening equipment and PV or battery cabling are licensed-electrician work and, where solar accreditation is required, work for an SAA-accredited person.
- 23 Deye SUN-(5–12)K-SG04LP3-AU hybrid inverter and labelled deployed-firmware residues fault and alarm codes, documented for the trade.
- Compiled from published documentation and field references; Wattbench is independent and not affiliated with Deye SUN-(5–12)K-SG04LP3-AU hybrid inverter and labelled deployed-firmware residues.
- Codes involving DC/AC isolation, wiring or opening the unit are licensed electrical work. Isolate safely and follow AS/NZS procedure.
Resolution text is manufacturer/service context, not permission for an owner to perform electrical work. Stop at visible observations unless the exact product instructions identify an owner control. Isolation, configuration, testing, opening equipment and wiring are for an appropriately licensed worker and, where required, an SAA-accredited person. Where a card says Product fit is unknown, treat it as brand-level guidance and confirm the exact model, role, regional variant, firmware and current manual before acting.
- F08
GFDI relay failure
The inverter's ground-fault detection (GFDI) relay has failed a self-test, or the neutral/earth bonding doesn't match the configured grid type. On deployed firmware and rebadged (Sunsynk) units this is one of the most-reported codes and is very often a grid-type setting mismatch (e.g. set to 120/240V split-phase when the system is actually single-phase) rather than a true hardware fault. (Note: the current official Deye AU and EU manuals do NOT list an F08 - they number the equivalent start/ground self-check as F07. Confirm against your unit's firmware.)
- F13
Working mode / grid mode changed
An informational event, not a hardware fault. The official manual logs it when the grid type or frequency setting changes, when the battery mode is switched to 'No battery', or (on some older firmware) when the system work mode changes. It normally clears itself.
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F13: Working mode / grid mode changed
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Record the exact code, model and time. Do not change installer settings, repeatedly restart the inverter or open equipment; contact the installer if the event remains.
Installer remedy
Use Chart 7-1 in the SUN-(5–12)K-SG04LP3-AU manual for the documented check. Preserve settings as found, use only the exact controlled recovery procedure and escalate a persistent event to Deye.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
- F15
AC over-current (software)
The inverter's software protection has detected excessive current on the AC side (listed in the official manual as 'AC over current fault of software'). Can be triggered by a heavy backup or common load, or by an AC sensing issue.
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F15: AC over-current (software)
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Note which backup or household loads were operating and reduce only ordinary appliance demand if safe to do so. Do not operate inverter isolators; contact the installer if the trip returns.
Installer remedy
Check the connected backup/common load and relevant AC or DC connections against the SG04LP3-AU rating and Chart 7-1. Use the exact model procedure for any restart and escalate a recurring overcurrent.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
- F16
AC leakage current fault
The residual-current monitor has detected earth-leakage current above its threshold (official manual: 'AC leakage current fault'), which can indicate a PV array insulation problem or moisture in connectors. The manual's listed remedy focuses on the PV-side cable ground connection.
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F16: AC leakage current fault
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Record the alarm, time and weather conditions. Do not reset the inverter, touch PV cabling or open equipment; arrange a licensed inspection if the alarm persists or returns.
Installer remedy
Follow the SG04LP3-AU fault-table checks for the PV earth, insulation or AFCI condition. Locate and rectify the source before returning the system to service; do not bypass a protection function.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
- F18
AC over-current (hardware)
A hardware-level over-current trip on the AC side (official manual: 'AC over current fault of hardware'), typically from too much load on the backup and/or common-load outputs.
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F18: AC over-current (hardware)
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Note which backup or household loads were operating and reduce only ordinary appliance demand if safe to do so. Do not operate inverter isolators; contact the installer if the trip returns.
Installer remedy
Check the connected backup/common load and relevant AC or DC connections against the SG04LP3-AU rating and Chart 7-1. Use the exact model procedure for any restart and escalate a recurring overcurrent.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
- F20
DC over-current (hardware)
A hardware-level over-current trip on the DC side (PV or battery) - official manual: 'DC over current fault of the hardware'. Common when an off-grid/backup system is started into a large load, where inrush current briefly exceeds limits.
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F20: DC over-current (hardware)
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Note which backup or household loads were operating and reduce only ordinary appliance demand if safe to do so. Do not operate inverter isolators; contact the installer if the trip returns.
Installer remedy
Check the connected backup/common load and relevant AC or DC connections against the SG04LP3-AU rating and Chart 7-1. Use the exact model procedure for any restart and escalate a recurring overcurrent.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
- F22
Emergency stop / remote shutdown (Tz_EmergStop_Fault)
The inverter has been shut down by a remote-control or emergency-stop signal - it is being commanded off, not failing. The official manual states 'it tells the inverter is remotely controlled'.
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F22: Emergency stop / remote shutdown (Tz_EmergStop_Fault)
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Record the exact code, model and time. Do not change installer settings, repeatedly restart the inverter or open equipment; contact the installer if the event remains.
Installer remedy
Use Chart 7-1 in the SUN-(5–12)K-SG04LP3-AU manual for the documented check. Preserve settings as found, use only the exact controlled recovery procedure and escalate a persistent event to Deye.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
- F23
Transient leakage / GFCI over-current (Tz_GFCI_OC_Fault)
A transient earth-leakage (residual-current) over-current event, often linked to PV-side earthing. Confirmed in the official manual as 'Tz_GFCI_OC current is transient over current / leakage current fault'.
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F23: Transient leakage / GFCI over-current (Tz_GFCI_OC_Fault)
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Record the alarm, time and weather conditions. Do not reset the inverter, touch PV cabling or open equipment; arrange a licensed inspection if the alarm persists or returns.
Installer remedy
Follow the SG04LP3-AU fault-table checks for the PV earth, insulation or AFCI condition. Locate and rectify the source before returning the system to service; do not bypass a protection function.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
- F24
DC insulation / isolation impedance failure
PV insulation resistance to earth is too low - the array's isolation impedance has dropped (official manual: 'DC insulation failure - PV isolation resistance is too low'), which can mean a damaged cable, water ingress, or a faulty panel/connector.
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F24: DC insulation / isolation impedance failure
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Record the alarm, time and weather conditions. Do not reset the inverter, touch PV cabling or open equipment; arrange a licensed inspection if the alarm persists or returns.
Installer remedy
Follow the SG04LP3-AU fault-table checks for the PV earth, insulation or AFCI condition. Locate and rectify the source before returning the system to service; do not bypass a protection function.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
- F26
DC busbar unbalanced
The internal DC busbar is unbalanced. The official manual notes it is logged when load across the phases is very uneven, and that it can also indicate DC leakage current.
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F26: DC busbar unbalanced
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Record the exact code, model and time. Do not change installer settings, repeatedly restart the inverter or open equipment; contact the installer if the event remains.
Installer remedy
Use Chart 7-1 in the SUN-(5–12)K-SG04LP3-AU manual for the documented check. Preserve settings as found, use only the exact controlled recovery procedure and escalate a persistent event to Deye.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
- F29
Parallel CAN bus fault
A communication fault on the parallel-link (CAN) bus between inverters in a multi-unit/parallel system. The official manual notes it is normal to see this briefly while a parallel system is powering up, and it clears once all units are ON.
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F29: Parallel CAN bus fault
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Record the exact code, model and time. Do not change installer settings, repeatedly restart the inverter or open equipment; contact the installer if the event remains.
Installer remedy
Use Chart 7-1 in the SUN-(5–12)K-SG04LP3-AU manual for the documented check. Preserve settings as found, use only the exact controlled recovery procedure and escalate a persistent event to Deye.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
- F34
AC overload fault
The connected load exceeds what the inverter can supply (official manual: 'AC Overcurrent fault'), typically on the backup/EPS output. A common owner-facing code when too many appliances run at once on backup power.
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F34: AC overload fault
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Note which backup or household loads were operating and reduce only ordinary appliance demand if safe to do so. Do not operate inverter isolators; contact the installer if the trip returns.
Installer remedy
Check the connected backup/common load and relevant AC or DC connections against the SG04LP3-AU rating and Chart 7-1. Use the exact model procedure for any restart and escalate a recurring overcurrent.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
- F35
No AC grid (AC_NoUtility_Fault)
The inverter cannot detect a valid utility grid - i.e. the grid is absent or out of acceptable voltage/frequency range. Often simply a grid outage or a tripped supply breaker; on three-phase units it can also be caused by incorrect phase rotation/sequence. (Note: this F35 numbering is from deployed/Sunsynk firmware; the current official Deye manuals do not list an F35 - confirm against your unit.)
- F41
Parallel system stop
In a parallel installation, one inverter has shut down, which causes the other paralleled inverters to report F41 and stop as a group (official manual: 'if there is 1 pcs hybrid inverter shutdown, all hybrid inverters will report F41').
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F41: Parallel system stop
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Record the exact code, model and time. Do not change installer settings, repeatedly restart the inverter or open equipment; contact the installer if the event remains.
Installer remedy
Use Chart 7-1 in the SUN-(5–12)K-SG04LP3-AU manual for the documented check. Preserve settings as found, use only the exact controlled recovery procedure and escalate a persistent event to Deye.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
- F42
AC line low voltage
Measured grid (AC line) voltage is below the allowed range (official manual: 'AC line low voltage / grid voltage fault'). Frequently a grid-side condition (sagging supply) rather than an inverter fault.
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F42: AC line low voltage
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Record the code, time and whether the premises supply appears normal. Do not change the grid profile or protection limits; contact the installer if the event repeats.
Installer remedy
Check the measured grid condition and AC connection against Chart 7-1 for the SUN-(5–12)K-SG04LP3-AU. Preserve the approved grid profile and escalate a confirmed supply abnormality through the network process.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
- F46
Backup battery fault
A fault with the connected battery (or batteries). The official Deye AU and EU manuals decode F46 as 'backup battery fault' and advise checking each battery's status - voltage, SOC and parameter settings - and making sure all parameters match. (Earlier third-party lists mislabelled F46 as 'AC under-voltage'; the decoded official manuals do not support that - treat F46 as a battery fault.)
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F46: Backup battery fault
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Record the code and visible battery state in the app. Do not change BMS protocols, voltage limits or battery settings; contact the installer if the alarm does not clear.
Installer remedy
Check battery status, configured parameters, voltage and BMS communication against the SG04LP3-AU manual and the exact battery documentation. Correct mismatched setup before escalating a persistent fault.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
- F47
AC over-frequency
Grid frequency is above the allowed range, so the inverter disconnects per grid-protection (anti-islanding) rules. Usually a grid-side event.
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F47: AC over-frequency
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Record the code, time and whether the premises supply appears normal. Do not change the grid profile or protection limits; contact the installer if the event repeats.
Installer remedy
Check the measured grid condition and AC connection against Chart 7-1 for the SUN-(5–12)K-SG04LP3-AU. Preserve the approved grid profile and escalate a confirmed supply abnormality through the network process.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
- F48
AC under-frequency
Grid frequency is below the allowed range, so the inverter disconnects per grid-protection rules (official manual: 'AC lower frequency - grid frequency out of range'). Usually a grid-side event.
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F48: AC under-frequency
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Record the code, time and whether the premises supply appears normal. Do not change the grid profile or protection limits; contact the installer if the event repeats.
Installer remedy
Check the measured grid condition and AC connection against Chart 7-1 for the SUN-(5–12)K-SG04LP3-AU. Preserve the approved grid profile and escalate a confirmed supply abnormality through the network process.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
- F55
DC bus voltage too high
The internal DC bus (busbar) voltage is too high (official manual: 'DC busbar voltage is too high - BUS voltage is too high') - typically because battery voltage or PV input voltage is above the allowed range.
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F55: DC bus voltage too high
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Record the code and visible battery state in the app. Do not change BMS protocols, voltage limits or battery settings; contact the installer if the alarm does not clear.
Installer remedy
Check battery status, configured parameters, voltage and BMS communication against the SG04LP3-AU manual and the exact battery documentation. Correct mismatched setup before escalating a persistent fault.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
- F56
DC bus voltage too low
The internal DC bus (busbar) voltage is too low - most often a flat or very low battery, or insufficient PV. Confirmed in the official manual as 'DC busbar voltage is too low - battery voltage low'.
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F56: DC bus voltage too low
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Record the code and visible battery state in the app. Do not change BMS protocols, voltage limits or battery settings; contact the installer if the alarm does not clear.
Installer remedy
Check battery status, configured parameters, voltage and BMS communication against the SG04LP3-AU manual and the exact battery documentation. Correct mismatched setup before escalating a persistent fault.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
- F58
BMS communication fault
Communication between the hybrid inverter and the battery BMS has been lost. The official manual flags it as a fault when the 'BMS_Err-Stop' protection is enabled and the BMS link drops (e.g. wrong comms cable, wrong battery protocol, or a loose RJ45).
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F58: BMS communication fault
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Record the code and visible battery state in the app. Do not change BMS protocols, voltage limits or battery settings; contact the installer if the alarm does not clear.
Installer remedy
Check battery status, configured parameters, voltage and BMS communication against the SG04LP3-AU manual and the exact battery documentation. Correct mismatched setup before escalating a persistent fault.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
- F63
ARC fault (AFCI)
The arc-fault detection (AFCI) circuit has detected a possible DC arc on the PV side. The official manual notes this detection is enabled for the US market; many AU units will not raise it.
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F63: ARC fault (AFCI)
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Record the alarm, time and weather conditions. Do not reset the inverter, touch PV cabling or open equipment; arrange a licensed inspection if the alarm persists or returns.
Installer remedy
Follow the SG04LP3-AU fault-table checks for the PV earth, insulation or AFCI condition. Locate and rectify the source before returning the system to service; do not bypass a protection function.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
- F64
Heat-sink high temperature failure
The inverter's heat sink is too hot and it has shut down to protect itself (official manual: 'Heatsink high temperature failure - heatsink temperature is too high') - usually caused by a hot/poorly ventilated install location or blocked airflow.
Product fit · Family-level · SUN-(5–12)K-SG04LP3-AU
Show field stepsHide field steps for F64: Heat-sink high temperature failure
Product fit
SUN-(5–12)K-SG04LP3-AU · Three-phase hybrid inverter
Family-level · AU/region not confirmed · Firmware not documented
Safe checks now
Record the exact code, model and time. Do not change installer settings, repeatedly restart the inverter or open equipment; contact the installer if the event remains.
Installer remedy
Use Chart 7-1 in the SUN-(5–12)K-SG04LP3-AU manual for the documented check. Preserve settings as found, use only the exact controlled recovery procedure and escalate a persistent event to Deye.
Remedy sourceSG04LP3-AU manual
Manufacturer / escalation handoff
Sources
- ManufacturerDeye SUN-(5–12)K-SG04LP3-AU hybrid inverter user manual, Chart 7-1
- ManufacturerDeye SUN-(5–12)K-SG04LP3-EU hybrid inverter user manual, 2026 global edition
- ManufacturerDeye SUN-(8–12)K-SG04LP3 hybrid inverter user manual, version 2.0
- SecondarySolar Deals: deployed Deye 5–8 kW fault-code list
- SecondarySunsynk fault-code knowledge base for rebadged hardware
- SecondarySunsynk F08 GDFI relay failure article for rebadged hardware
- CommunityDIY Solar Power Forum: Deye F08 GFDI relay failure field report
- CommunityDIY Solar Power Forum: Deye SG04LP3 F35 no-utility field report
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Frequently asked
- Where do these Deye fault codes come from?
- Compiled from publicly available Deye inverter and battery documentation and field references, then rewritten for the trade. Wattbench is independent and not affiliated with Deye.
- Which of these can I clear on site?
- Some clear on their own once grid or environmental conditions return to normal. Anything involving DC isolation, AC switching, wiring or opening the unit is licensed electrical work. Isolate safely, follow AS/NZS 5033 and AS/NZS 3000 procedure and use appropriate PPE before touching a live system.
- The exact code isn't listed. Why not?
- Firmware and model variants differ, and manufacturers revise their code tables. We document the most common ones; for a variant that isn't here, check the unit's current manual or the manufacturer's service portal.
- How current is this reference?
- This reference was last reviewed on 3 August 2026. We revise entries when the underlying manufacturer documentation changes.
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